Change in the retail industry has been accelerated by the events of the last several years. Shifting and erratic consumer behavior has accelerated the challenges facing many brick-and-mortar retailers. Established direct-to-consumer businesses have largely thrived, while many are struggling with the challenge of digital transformation. And all are affected by post-pandemic labor and supply-chain disruptions.
CR3’s retail experts are adept at addressing these challenges and more. We work throughout the organization, creating sophisticated logistics solutions, assessing and optimizing inventory, and generating solutions to non-merchandise operating functions such as staffing and salesforce management.
Roll-up mergers can create significant value through scale and cost savings, but not all roll-ups perform as expected. Speed of integration may be the most challenging factor when acquiring and consolidating multiple assets.
Ensuring every detail throughout the customer experience, as well as the back office, is executed according to a specific vision can lead to success, but it often means taking on functions internally that the business is not well-positioned to execute, or outsourcing functions that are best performed in-house.
This introductory article is first in a Performance Improvement series. Subsequent articles will isolate and expound upon specific tools and techniques.