Hospitality and Leisure Company

The Situation

Our client is one of the leading hospitality and leisure companies with more than $4B revenue, 750 properties in 80 countries and 110,000 employees at is owned and managed properties. The Company owns, operates and franchises 7 brands of hotels and resorts and is one of the premier developers and operators of high quality vacation interval ownership resorts. The Chairman, CEO and COO were looking for guidance and assistance in transforming a premier acquisition company into a premier operating company. Their objectives were to increase EBITDA, improve organic growth and develop a common business culture. Focus included balancing global standardization with local innovation, skills, tools and decision- making in this high customer touch service environment.   The goal was to increase customer loyalty and retention, revenue generation and cost efficiencies.

Role(s)

Interim Management

  • CEO

Bankruptcy Advisory

  • FA in a 363 sale

The Work

The client’s objectives were to increase EBITDA, improve organic growth and develop a common business culture. Focus included balancing global standardization with local innovation, skills, tools and decision-making in this high customer touch service environment. The goal was to increase customer loyalty and retention, revenue generation and cost efficiencies. Due to risk of introducing a large organizational change, a 2- month design process was utilized to ensure implementation success.

The Results

  • During implementation, the existing management system was enhanced using financial and process dashboards to identify opportunities and drive improved business performance.
  • Operating processes were defined, documented and communicated in order to aid employees in improving and delivering consistent service to consumers.
  • Managers were trained in analytical problem solving, change management, and project implementation so that initial and ongoing process improvement became a way of doing business.

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Overview

  • Hospitality
  • Bankruptcy Advisory

Engagement Team