Hospitality & Leisure Company

Hospitality & Leisure Company

Roles
Financial Advisor
  • Worked with company leadership
  • Increased net margin to nearly 15%
  • Operating processes were defined, documented and communicated

The $4B international hospitality and leisure operator served 70MM guests per year. CR3 professionals were engaged as operational improvement consultants to improve financial and operational performance. The team implemented Six Sigma throughout the global business training executives and general managers. The results included increasing annual EBITDA by $100MM and increasing net margin to nearly 15%, taking the hotel well above the industry average of 9%.

The Situation

  • Leading hospitality and leisure company with more than $4B revenue and operator of 750 properties in 80 countries with 120,000 employees serving 70MM guests per year
  • Company owns, operates and franchises seven brands of hotels and resorts and is premier developer and operator of high-quality vacation interval ownership resorts
  • Chairman, CEO and COO sought guidance and assistance in transforming fragmented acquisition company into a consistently high-performing operating company

The Work

  • Engaged as operational improvement consultants and facilitators with goal of increasing EBITDA, accelerating organic growth, and developing common business culture - focus included balancing global standardization with local innovation, skills, tools and decision-making in high customer touch service environment
  • Goal was to increase customer loyalty and retention, increase revenue generation, and realize cost efficiencies - due to risk of introducing large organizational change, two-month design process was utilized to ensure implementation success – enabled “Black Belts” as full-time business improvement project managers
  • Implemented Six Sigma throughout global business - trained executives and general managers to be champions
  • Enhanced existing management system using financial and process dashboards to identify opportunities and drive improved business performance
  • Defined, document and communicated operating processes, to aid employees in improving and delivering consistent service to consumers
  • Trained managers were trained in analytical problem solving, change management, and project implementation so that initial and ongoing process improvement became a way of doing business

The Results

  • Worked with company leadership increasing annual EBITDA by $100MM
  • Increased net margin to nearly 15%, making hotel one of most profitable companies, well above industry average of 9%
  • Operating processes were defined, documented and communicated in order to aid employees in improving and delivering consistent service to consumers
  • Managers throughout the global business were trained in analytical problem solving, change management, and project implementation so that initial and ongoing process improvement became a way of doing business

Explore Insights

View All
CR3 Partners Adds a Senior Associate to New York Office and to Speak at ABI VALCON
News

CR3 Partners Adds a Senior Associate to New York Office and to Speak at ABI VALCON

CR3 Partners is proud to announce that Michael Sicari has joined the firm as a Senior Associate in the New York office. Dallas-based Partner, Mike Juniper will appear as a panelist in "Out-of-Home Entertainment: Ready for TakeOff, or Ready to Disappoint?" on May 6 at ABI's Virtual VALCON experience.

Read More
Four Paths to Increase Revenue in a Turnaround
Article

Four Paths to Increase Revenue in a Turnaround

When restructuring advisors are engaged to stabilize their clients' operations, they often focus on cutting expenses and controlling disbursements.

Read More
CR3 Partners Adds Manager and Two Senior Associates
News

CR3 Partners Adds Manager and Two Senior Associates

CR3 Partners is proud to announce its new Manager, Mark Kennedy, and its new Senior Associate, Lee Hiles, in the Atlanta office. We also made a recent addition to its new Richmond office with Senior Associate, Katie Usera.

Read More
The Continued Evolution of Digital Media
Article

The Continued Evolution of Digital Media

The media industry has gone through many changes since banner advertising first appeared on the Internet. Legacy constraints on traditional media outlets have hampered their ability to respond. Startups have sought to capitalize on these constraints; not all of them have survived.

Read More
CR3 Partners Advises NEOPS Alongside SSG Capital on Sale of Debt
External Link

CR3 Partners Advises NEOPS Alongside SSG Capital on Sale of Debt

SSG Capital Advisors, LLC (SSG) acted as the investment banker to New England Orthotic & Prosthetic Systems, LLC and its affiliates in the sale of all of its outstanding senior debt to AHM Healthcare Strategies (AHM), an affiliate of Eschen Prosthetic and Orthotic Laboratories, Inc. (Eschen).

View
Industry Veterans Combine to Launch National Turnaround and Performance Improvement Firm
News

Industry Veterans Combine to Launch National Turnaround and Performance Improvement Firm

The leadership of CR3 Partners, LLC, today revealed the details of their newly-formed national turnaround and performance improvement firm.

Read More
Contact Us

CONTACT US

Do you have any further questions? How can we help you? Get in touch with us.

CONTACT US